Studio Policies & Rules

General Studio Policies

Studio Bookings

All bookings created through our online booking system and via email are considered requests until your booking is approved and confirmed by a studio representative. This can take up to 24 hours.

The Renter must disclose what you will use the studio rental for, and M3M Studios must approve it. This may require follow-up questions to be asked and answered by the Renter in a timely manner prior to your shoot. M3M Studios reserves the right to decline your booking if the content created or additional requests are outside of our scope or do not meet our professional standards.

We ask that you book at least 48 hours in advance. This is so we can make the appropriate accommodations your shoot may require if necessary.

Staff will be working within the studio during your booking and may move through the entire studio space during your rental. We will respect the privacy of your booking as much as we can, but please be aware that we might need to move through the studio throughout your booking.

Premium Rates For After Hours

A premium rate of 25% will be applied to any hours before 7 am and any after 9 pm.

Studio Booking Inclusions

Your booking provides you with the rental of one studio space*, the use of our available furniture and props, and a parking stall if reserved. There are add-ons and equipment rentals at an additional cost.

*The rental of the Podcast Room includes an audio recorder and up to four microphones.

Cancellations & Rescheduling

There are no refunds for cancellations for any bookings within less than 48 hours of the booking. You will receive a credit, and you will be able to reschedule your rental for a time within 8 weeks from your original booking date.

In the rare event that we need to cancel or reschedule your booking due to repairs, maintenance, emergencies, or other unforeseen circumstances, we will issue a full 100% refund.

Parking

There is one space on the south side of the building that is included in your rental; we are the parking stall directly left of Bama Furniture through the Servus Credit Union parking lot.

There is free 2-hour street parking on the north side of our building, on 100 Ave.

Capacity & Attendees

The studio’s maximum capacity is 20 people at one time. All attendees, including kids and babies, are under the Renter’s full responsibility and shall be under the Renter’s supervision while inside the studio.

Kids

It is important that kids are supervised during your studio rental. It is not M3M Studios’ responsibility to supervise or clean after children during your rental. We do have colouring and books to keep young kids occupied with adult supervision as a courtesy.

Arrival

You may arrive up to 10 minutes before your scheduled booking time. Arriving earlier may result in the studio doors being locked, as we may be unable to accommodate early access due to prior bookings or appointments with other clients.

Lateness

Your booking begins at the scheduled start time. If you arrive late, you will lose part of your booking time and be unable to regain your time back.

Extensions & Overtime

If you need extra time, please let us know at least 30 mins before your booking ends. Extensions are available in 1-hour increments, provided there’s availability and no booking scheduled after yours.

If you are still in the studio past 10 minutes after your booking end time, you will be charged for 1 hour of studio time.

Set-up Time

Your booking time includes set-up, clean up and tear-down time. If you require additional time, please plan ahead and book an additional studio time accordingly. Each project requires a varied setup time if set up at all; you know your project and needs for your shoot the best.

If you want to chat with someone about your shoot to help narrow down how much time you should book, contact us or book a Creative Consultation.

Cleanliness

We ask that you leave the studio as clean as it was when you arrived. We have cleaning supplies, a broom, a vacuum cleaner and a mop for you to utilize to clean up the studio space if a mess is created, just ask our studio representative to provide them to you.

Garbage bags can be made available upon request. We ask that you do not leave trash behind after your booking is completed.

If you do not clean the space, you will be charged a $50 cleaning fee.

Shoes

Please avoid wearing outdoor shoes inside the studio; if you need to wear outdoor shoes, they must be cleaned of dirt, mud, and rocks before being used on the Cyclorama and Seamless Paper Backdrops. We welcome you to bring a pair of indoor shoes for your booking.

Please ensure you leave the space clean and tidy; if there is a mess left behind, you may be charged a $50 cleaning fee.

Broken or Damaged Equipment

Any equipment that is broken during the rental will be subject to an equipment replacement fee equal to the amount it would cost to replace the piece of equipment.

Noise

Keep the noise level to a reasonable volume, including any use of music.

Events

We can accommodate small events. Events are not permitted under the standard studio rental rate. Please submit a request to us via email. It will go through an approval process, and we will provide you with a quote.

Cyclorama/Infinity Wall Rules

Cleanliness and Repainting

If your shoot doesn’t require a full-body shoot, please use booties, socks or some kind of indoor shoes on the Cyclorama/Infinity Wall. If the Cyclorama/Infinity Wall is left dirty, including scuffs and scratches, a $50 cleaning fee will apply. You can be provided with cleaning supplies, a broom, a vacuum cleaner and a mop to clean before your rental concludes upon request. If scuffs on the Cyclorama/Infinity Wall cannot be removed, or a scratch has removed the paint, an up to $300 repaint fee may apply.

Damage 

Absolutely no stepping on the curves of the Cyclorama. It is the responsibility of M3M’s Client to ensure that all attendees are aware of the delicate nature of the Cyclorama/Infinity Wall, ensuring that the studio space is left undamaged. 

Footwear can damage the Cyclorama/Infinity Wall; please be gentle using your shoes, do not drag your shoes, and do not step or stomp with lots of force while wearing any kind of footwear with lifted heels. 

Dragging furniture across the Cyclorama/Infinity Wall can damage it; if you are bringing in your own furniture, we have Furniture Pads you can use on the legs, or we have carpet for use. 

Any physical damage to the Cyclorama/Infinity Wall will be subject to a minimum $100 repair fee, which may include the cost of hiring a contractor to make repairs, depending on the severity of the damage.

Photography Backdrop Rules

One backdrop colour is included in your booking. The use of an additional colour is an extra fee. Please disclose which backdrop colour(s) you intend to use before your booking. 

Dirtied or Damaged Seamless Paper

If the paper is dirtied, torn, or in used condition, a fee of $7/ft per colour used will be charged at the end of your rental. If you are planning a full body shoot, our past bookings generally use between 3-6ft per rental. 

Footwear can damage the seamless paper, please be gentle using your shoes, do not drag your shoes and do not step or stomp with lots of force wearing any kind of heels. 

Dragging furniture across the seamless paper can damage it.

Podcast Room Rules

The Podcast Room comes equipped with our audio interface, the RODECaster Pro II. This can record with up to four microphones plugged in. An add-on may be required if you want more than four audio feeds.

The RODECaster Pro II requires either a microSD card to be inserted or an SSD to be attached to record the media. You can either bring your own microSD card or SSD or purchase one if stock is available.

Please specify in your booking whether you will be bringing your own microSD card or purchasing one. 

Audio Recording Booth Rules

The capacity of this space is roughly 2-3 individuals. 

The Audio Recording Booth comes equipped with our audio interface, the RODECaster Pro II. This can record with up to four microphones plugged in. An add-on may be required if you want more than four audio feeds. 

The RODECaster Pro II requires either a microSD card to be inserted or an SSD to be attached to record the media. You can either bring your own microSD card or SSD or purchase one if stock is available.

Please specify in your booking whether you will be bringing your own microSD card or purchasing one. 

Add-ons Rules

If you request production support, be prepared to provide pre-production information and guidance before your booking being confirmed. This may require us to see a shot list, storyboard or other production documents to understand the vision and scope. Production assistance that is deemed out of scope will require a custom quote.

Equipment Add-ons

Camera Add-on

The cameras cannot be rented without an operator – our two cameras comes with one operator.

Video Recording

We do not offer SD cards for purchase for video recording. You will be responsible for the storage and management of video footage captured during your booking. We welcome you to bring your own SD card or hard drive that is compatible with Sony A7iii cameras. If you don’t want to invest in an SD card for a Media Transfer fee of $30 + GST, we will transfer your footage from our SD cards to a hard drive you bring.

Please specify in your booking whether you will be bringing your own SD card or hard drive.